If something isn't answered here, tell us — your question is probably a question we need to answer for the next hundred people too.
No. True cost-sharing carpooling — where reimbursement doesn't exceed the IRS mileage rate and there's no profit motive — is structurally different from ride-hailing. California has an explicit carve-out for it under Public Utilities Code § 5353(h). The model itself is well-established.
Personal auto policies vary in how they treat carpooling. Most standard policies include a "shared-expense car pool" carve-out from the for-hire exclusion — meaning true cost-sharing (no profit motive, contributions capped at the IRS mileage rate) is typically covered. Before your first ride, confirm shared-expense coverage with your own insurer. We recommend liability coverage of at least $100K/$300K bodily injury and $50K property damage. See the Terms for details.
You'll go on a waitlist. The app will notify you the moment someone along your route starts a drive. Density grows as more professionals sign up — especially via LinkedIn networks, which tend to cluster geographically around major employers and Bay Area corridors. Invite a colleague; you'll both match faster.
Nubly charges Fees covering payment processing and the cost of operating the platform. They are always added on top of the contribution and never taken out of it, so a driver's reimbursement is the whole contribution either way.
Today those Fees are charged to the rider, on top of the contribution and never out of it. The receipt shows what they came to.
For Founding Members those Fees are waived in full — your receipt shows the amount and the offset, so you can see what the program is covering.
When the program ends in your region, Fees become payable unless an employer or regional program picks them up. We will tell you before that happens.
Our payment processor (Stripe) handles every dollar. The rider is charged after drop-off, and the contribution is credited in full to the driver. Every contribution is derived from the IRS standard mileage rate for the miles shared with the driver, adjusted for the number of riders on the trip, plus the rider's share of any tolls, plus Fees (added on top of the contribution, never taken out of it, so the driver's reimbursement stays honest to the IRS rate). Fees are waived in full by the Founding Member Program, so a rider's receipt shows them and an equal offset. You see the proposed charge before you confirm; the final amount charged can be lower, and the receipt shows what was charged, with any Fees itemized.
What the contribution is derived from, and what stays true whatever the amount comes to, is on the Math page.
Yes. Select Cancel on the trip in the app — or Skip this trip, if it is one of your weekly commutes — or use End/Abort. A cancellation carries a small charge, it goes to the driver rather than to us, and the app shows you the amount before you confirm — you never find it out on a receipt afterwards. If a driver cancels or no-shows, the rider is not charged at all.
We are moving that charge onto a notice schedule, so that how much you pay depends on how much notice you give: cancel several hours ahead, when the match can simply be re-solved, and there is nothing to pay; cancel minutes before departure, when a driver has already set out for you, and you cover the most. Riders and drivers will be told before it takes effect.
Built to align with CCPA, CPRA, and GDPR requirements. We collect only what's needed to match you — your email sign-in, the LinkedIn profile you link, your role (rider/driver), the Home and Work locations you set so we can match your commute, and the pickup and drop-off points for each trip. For Home and Work, a nearby intersection is enough — you don't need to give a street address. Your live location is shared with your matched counterparty only after the match is confirmed, between the match and pickup. We don't sell data. The full Privacy Policy is published.
Three steps. Sign up with your email and commute, and verify with the code we email you. When enough commuters along your route have joined, we will notify you. In the meantime you may download Nubly™ from the App Store or Google Play. Once your corridor has the density to match reliably, it goes live — you drive and ride for real, matched along your route, contributing or getting reimbursed at the IRS rate.
Yes — via the Get Early Access form. When enough commuters along your route have joined, we'll email you a link to download Nubly from the App Store or Google Play. You may also download the app now from nubly.ai/app.
In the app, Account → Feedback sends us a note with your app version attached, so we don't have to ask — and you don't need to have taken a trip. You can also email [email protected], which is the same inbox, or message the founder directly on LinkedIn. Every question gets read by the person who conceived the platform. Your question is probably one we need to answer for others, too.
The easiest way to find out is to add your commute. The more neighbors, friends, and colleagues who sign up, the sooner corridors go live — and everyone's commute gets quicker.