Get in touch
Email · primary
[email protected]
For most questions — bugs, account issues, feedback, payment questions, account deletion. Typical response time: within one business day.
Send email →Privacy + data
[email protected]
For privacy-specific questions, data access requests, deletion requests, or anything covered by our Privacy Policy.
Send email →Common questions
Quick answers below; the full FAQ has more.
How do I cancel a trip?
Tap End/Abort at the top of the screen — available to both riders and drivers, at any point, even after you're matched. It walks you through cancelling the trip, or aborting for a safety or other reason; everyone in the trip is notified.
Why is my driver shown but not moving?
Most often the driver is briefly off-route (parking, traffic light) — the location updates resume in seconds. If the driver hasn't moved in 5+ minutes after accepting, the app revokes the match and re-queues your request automatically; you can also tap End/Abort to cancel right away.
How do I delete my account?
Email [email protected] from the address on your account. We'll cascade-delete your data across user, trip, payment, and audit services within seven days, with a confirmation email when complete. Trip records linked to other users' history are anonymized rather than fully deleted, so the counterparty's record stays intact.
I had a safety concern during a trip
If it's an emergency in progress, dial 911 first — always. After the immediate situation is safe, email [email protected] with the trip ID (visible in Trip History) and what happened. We review every safety report personally; serious findings result in account suspension pending investigation. For more on how we keep trips safe, see the Safety and Security page.
I think I was charged incorrectly
Open the trip in your Trip History; the receipt page shows the full breakdown — operating cost, your share, tolls, processor fee, total. If something looks off, email [email protected] with the trip ID and what you expected vs. what you saw. We can issue refunds when the discrepancy is platform-error; rider/driver disputes go through our ratings + feedback channels.
Found a bug?
Email [email protected] with: what you did, what you expected, what happened, a screenshot if possible, and the time it occurred (so we can correlate with our logs). Don't worry about being technical — describe it in plain language.
Suggestions, ideas, friendly notes
The pilot is shaped by what our community tells us matters. Email [email protected] with anything — a feature you'd like, a routing pattern that doesn't work for your commute, someone who'd want to join, an honest "this isn't for me." We read everything.
Press, partnerships, business
Press inquiries: [email protected]. Everything else: [email protected] — we'll route it to the right place.